Food Safe System FAQs

Monthly subscriptions range from £29–£99 per site depending on features and business size. Bluetooth temperature probes are £60–£120 each, wireless fridge/freezer sensors £90–£150 each. Installation is often free or around £100 one-time. Multi-site discounts are available. You can start simple with just the app (around £30/month) and add sensors as you grow. No long contracts—most plans are month-to-month.

Yes. Your team already knows how to use a smartphone, and that's all they need. Training takes 10–15 minutes. We've designed this for busy kitchens where staff don't have time for complicated systems. Our adoption rate is excellent because it's faster and easier than paper—not harder.

Setup is fast. Installing 3–5 wireless sensors takes 30–60 minutes total. Bluetooth probes take 10–15 minutes each. Full setup is usually under 1.5 hours with good Wi-Fi. Most kitchens are fully operational within 1–2 weeks, with early results visible in 7–14 days.

Your data is backed up daily in the cloud with encryption. If you lose internet, the app stores data locally and syncs when you're back online. Sensors have battery backups and alert you to connectivity issues. You're always in control—manual checks are still possible anytime.

Paper works until it doesn't—missed checks, illegible logs, lost records before an audit. We help you migrate smoothly with no disruption. Most customers tell us the stress reduction alone is worth it. Plus, inspectors increasingly expect digital records.

Food Safe System is designed for independents—cafés, butchers, bakeries, food trucks, and small restaurants. You don't need to be a chain. In fact, most of our customers are owner-operators or small multi-site businesses (2–20 locations). If you're doing food safety checks now, we make them easier.

We offer live chat, email, and phone support. Optional 1-to-1 onboarding calls are available. You'll get quick-start guides for your staff, and we respond fast when you need help. Issues are escalated to our tech team within 24 hours if needed.

Food Safe System doesn't natively integrate with most kitchen equipment or POS systems, but custom APIs are possible for enterprise clients. Our sensors work independently to monitor temperatures and sync with the app and cloud dashboard.

Yes. Your data is stored securely in the cloud (AWS or equivalent) with daily backups and encryption in transit and at rest. We're fully GDPR-compliant with EU/UK hosting, clear privacy policies, and user consent flows. You can access, export, or delete your data anytime.

You'll have instant access to audit-ready digital records—timestamped, tamper-proof, and trusted by EHOs and FSA inspectors. Generate reports in seconds, right from your phone or dashboard. No more scrambling for paperwork.

Yes. We offer free trials so you can test the system in your kitchen with your team. No credit card required upfront. Most kitchens know within the first week if it's the right fit.

If they can send a text message, they can use Food Safe System. The app is designed to be simpler than paper—tap a button, take a temp, done. We've had 70-year-old butchers and non-English-speaking staff adopt it successfully within days.

Bluetooth probes are handheld—staff use them for manual spot checks (delivery temps, cooking temps). Wireless sensors mount inside fridges/freezers and monitor 24/7, sending alerts if temps drift. Both sync automatically to the app and cloud dashboard.

You get alerts for temperature breaches, missed checks, low battery, disconnected sensors, and corrective action prompts. Alerts come via in-app push notifications, email, and dashboard flags. Optional SMS for critical issues. You control who gets what.

Yes. During setup, we tailor checklists to your kitchen's specific needs—your menu, equipment, processes, and compliance requirements. You're not locked into generic templates.

Perfect use case. The cloud dashboard lets you see all sites in one place. Filter by location, generate reports per site or group, and set role-based access so managers see only their locations. Multi-site discounts available.

No. Staff use their own smartphones (iOS or Android). If you prefer dedicated devices, any tablet or phone works. Sensors and probes are provided by us and connect via Bluetooth or Wi-Fi.

Wireless fridge/freezer sensors run on batteries lasting 6–12 months depending on usage. Bluetooth probes recharge via USB, typically lasting several days per charge. We send low-battery alerts well in advance.

We're built by hospitality people for hospitality people—not enterprise software companies. Our focus is simplicity and adoption, not feature bloat. Pricing is transparent, setup is fast, and support is responsive. Most competitors are designed for corporate chains; we're designed for working kitchens.

Yes. Most plans are month-to-month with no long-term contracts. If you're seasonal (ice cream van, festival caterer), you can pause during off-months. Cancel anytime with no penalties.